rm89 FAQ
rm89 FAQ — All Questions
Find clear answers to questions about deposits, withdrawals, bonuses, VIP, and support — a complete and genuine FAQ for Myanmar players.
The rm89 FAQ page covers the most common questions from Myanmar players, organized into five groups. You can find everything you need here right away — including how to deposit, how to withdraw, how to claim bonuses, how to move up VIP levels, and how to contact support. Click any question to expand the answer, and if you have further questions, contact us via Live Chat.
Questions players ask most often
Customer Support
Before contacting the support team, have your username, payment method, registered phone number or transfer card number, and the time the issue occurred ready. For deposit or withdrawal issues, take a screenshot of the transaction in advance. Being prepared this way will make resolving the problem much faster and more effective.
The rm89 customer support team is available 24 hours a day, 7 days a week. Whether it's daytime or a public holiday, we're always here under Myanmar Standard Time (MMT UTC+6:30) without interruption. Feel free to reach out about any matter, big or small.
There are two contact options. The first is Live Chat on the website for instant support, and the second is email at [email protected]. Both are available 24/7. Please note that contact via Telegram, Viber, or phone is not available.
Yes, the rm89 support team can communicate in Burmese, so players can explain their issues in their own language and get them resolved easily. Contact us directly without any language barrier.
You can ask about deposit and withdrawal issues, how to claim bonuses, how to check your VIP level, account login matters, and game information — anything related to customer service.
VIP Program & Cashback
At rm89, moving up a VIP level depends on how regularly and how long you play. The more frequently and actively you play, the greater your chance of advancing. You can contact the support team for the exact requirements.
There are five VIP levels. Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; Diamond — up to 1.5%. The higher your level, the higher your cashback rate, giving players better benefits.
Higher VIP levels bring not only a higher cashback rate but also priority customer service, exclusive promotions, and smoother withdrawals. Being an rm89 VIP improves your overall playing experience.
Cashback is calculated on net losses from the previous week and credited the following week. Depending on your VIP level — from 0.3% at Bronze to 1.5% at Diamond — it is credited automatically with no need to apply separately.
Withdrawal Questions
rm89 processes withdrawals 24/7. Whether it's nighttime or a holiday, withdrawals are normally completed within 30 minutes to 3 hours. For larger amounts, verification may take a little longer, but the service runs without interruption.
Winnings from bonus funds can only be withdrawn after meeting the wagering requirement. For the 200% welcome bonus, you must wager 20x the bonus amount before withdrawing. For example — if your bonus is 40,000 Ks, you must wager 800,000 Ks before you can withdraw.
No. Withdrawals at rm89 can only be made to KBZPay, Wave Money, or AYA Pay accounts registered in the player's own name. This is a mandatory practice for personal data protection and security.
The minimum withdrawal amount is 10,000 Ks. This applies equally to all methods — KBZPay, Wave Money, AYA Pay, and bank transfer — and funds typically arrive within 30 minutes to 3 hours.
Bonuses & Promotions
After your first deposit at rm89, you will automatically receive a 200% welcome bonus. For example, deposit 20,000 Ks and get a 40,000 Ks bonus, giving you 60,000 Ks total to play with. The maximum bonus amount is 100,000 Ks.
A wagering requirement is the total amount you need to play through before you can withdraw bonus winnings. rm89's welcome bonus requires you to wager the bonus amount × 20. You can complete this with slots, live casino, baccarat, and most other games. Check with the support team for any games that may have restrictions.
For example, if you deposit 20,000 Ks you receive a 40,000 Ks bonus, so your wagering requirement is 40,000 × 20 = 800,000 Ks. If you deposit 120,000 Ks you receive the maximum bonus of 100,000 Ks, and your wagering requirement is 100,000 × 20 = 2,000,000 Ks. You can only withdraw your winnings after completing this amount.
When you refer a friend and they make their first deposit, you receive 5% of that deposit as a bonus, up to 20,000 Ks per friend. On top of that, you continue to earn 0.3% of your friend's weekly play as a weekly commission, so the more friends you refer, the more commission you can earn.
If you withdraw before completing the wagering requirement, your bonus may be forfeited. Once you receive a bonus, keep playing until the wagering is complete without making a withdrawal. If you are unsure about bonus terms, contact us via Live Chat before withdrawing.
Deposit Questions
rm89 offers four deposit methods: KBZPay, Wave Money, AYA Pay, and bank transfer. You can use whichever is most convenient, and the minimum deposit amount is 10,000 Ks for all methods.
If your deposit hasn't arrived within 15 minutes, send a screenshot of the payment confirmation to the support team immediately via Live Chat. The screenshot must include the transaction date, amount, and transfer reference number, so make sure you take a clear screenshot and do not delete it.
rm89 does not charge any commission fee for deposits. However, payment platforms such as KBZPay or banks may charge their own platform fees, which are subject to their own policies and are not related to rm89. rm89 does not charge any deposit fee.
The minimum deposit amount is 10,000 Ks for all methods — KBZPay, Wave Money, AYA Pay, and bank transfer. This applies to both first-time deposits and subsequent deposits.
Processing times for bank transfer deposits may vary depending on the bank. To get faster deposits, we recommend using KBZPay, Wave Money, or AYA Pay. Sending a screenshot to the support team after your bank transfer will help speed up the verification process.
Need more help?
The rm89 support team is available 24/7 via Live Chat and email in Myanmar language. Feel free to ask anything.
Log in to rm89 and open Live Chat