rm89's Privacy Policy
This policy clearly explains how personal data you provide while using rm89 is collected, for what purposes it is used, and how it is protected.
Policy Introduction
rm89 ("we", "our", "service") is committed to protecting the personal information of users ("you", "user") of our services. This Privacy Policy applies to the rm89 website (rm89.mom) and all related services and mobile applications.
By accessing this website, creating an account, or using our services, you are considered to have agreed to the terms of this policy. If you do not agree, you are asked to stop using our services. rm89 reserves the right to update this policy at any time, and any changes will be published on the website.
Information We Collect
1 Information You Provide Directly
rm89 collects data you provide directly when you create an account, make a deposit, or fill in a contact form. This includes the following—
- Full name (including parent's name where applicable)
- Date of birth (for 21+ age verification)
- Contact details (phone number, email)
- Payment information (KBZPay, Wave Money, AYA Pay numbers, bank account details)
- User interaction data — any information you send us when communicating with our service
2 Data Collected Automatically
When you visit the rm89 website, our servers and your device automatically collect the following data—
- IP address and location region (state level only)
- Browser type, version, and language settings
- Device ID and operating system data
- Pages visited on the service
- Click data, session data, and gameplay records
- Cookies and browsing tracking technologies
3 Data Received from Third Parties
rm89 may receive data from payment service providers (KBZPay, Wave Money, AYA Pay, banks), supporting software providers, and security verification services. That data is handled only in accordance with this policy.
Data Usage Purpose
rm89 uses the data it collects only for the following purposes—
- Opening, maintaining, and verifying accounts
- Processing deposits and withdrawals
- Managing gaming services and bonus offers
- Providing 24/7 customer support
- Security checks, fraud prevention, and financial protection
- Improving services and technical upgrades
- Ensuring legal compliance
- Providing personalised service to improve the user experience
Data Sharing and Disclosure
Sharing with Third Parties
rm89 does not sell, rent, or trade your personal information to third parties. However, data may be shared with payment service providers, technology partners, and security verification services where necessary to deliver our services. Those contractors may only handle data under rm89's instructions and may not use it for their own purposes.
Legal Requests
If a valid request or directive is received from legal authorities, courts, or organisations authorised to act in this way, the required data may be disclosed. In such cases, rm89 will act in accordance with the law and will notify you as promptly as possible.
Business Transfers
If rm89's business is merged, acquired, or transferred, your data may form part of the transferred assets. Should this occur, this policy will continue to apply and you will be given at least 30 days' advance notice.
Cookies Policy
What Are Cookies
Cookies are small text files stored on your browser or device. The rm89 website uses these cookies to maintain sessions, remember personal settings, improve services, and provide security protection.
Types of Cookies
- Essential Cookies: Cookies required to operate the service — login sessions, payment processes
- Performance Cookies: Tracking issues to improve the service
- Personalisation Cookies: Remembering language preferences and game settings
You can block cookies through your browser settings. However, some parts of the service may not work properly as a result.
Data Security Measures
Technical Protections
rm89 uses the following technical measures to protect your data—
- Data transmission protection via TLS/SSL encryption
- Encrypted storage at the database and server level
- Systems to track and block unauthorised access attempts
- Two-factor verification for payment data
- Data access controls — staff can only view the data they need
In the Event of an Incident
If a data breach or personal information leak occurs, rm89 will immediately investigate the incident and notify affected users promptly in the MMT time zone (UTC+6:30). Steps to contain the impact and restore normal operations will also be taken.
Data Retention Period
rm89 retains data only for as long as the purpose requires, or until applicable legal obligations and protective measures have been fulfilled—
- Account Data: Retained for the duration the account is active
- Financial Records: Retained for the required period after account closure — for legal compliance
- Log Data: Server logs are automatically deleted once the required retention period ends
- Cookies: Session cookies expire when the browser is closed
Completed-purpose data is securely deleted or transformed into a form that can no longer be linked to any individual.
Your Data Rights
As an rm89 user, you have the following rights regarding your personal information.
Right to Access
You can request to view what data rm89 holds about you.
Right to Rectification
You can request corrections to any data that is inaccurate or incomplete.
Right to Erasure
You can request deletion of data that is no longer needed, where no legal restrictions apply.
Right to Restriction
You can request that certain further processing be paused.
Right to Portability
You can request your data be exported in a machine-readable format.
Right to Object
You can object to the use of your data for marketing purposes at any time.
How to Exercise Your Rights
To exercise any of the rights above, email [email protected] or use 24/7 Live Chat directly. rm89 will verify your request and process it promptly.
21+ Policy and Child Protection
rm89 services are for adults aged 21 and above only. rm89 does not knowingly collect personal information from anyone under 21. If such data is found to have been collected by mistake, it will be deleted immediately and the account will be closed.
If you become aware of a player under the age of 21, please notify us immediately at [email protected].
Policy Changes
rm89 may update this Privacy Policy in line with service improvements, technology changes, or legal updates. When changes occur, the updated policy will be published on the website and the "Last Updated" date will be revised. For significant changes, advance notice will be sent via your registered email.
Continuing to use the service after changes take effect constitutes acceptance of the updated policy.
What You Should Know About Personal Data Protection
Have a question about data protection?
rm89 support agents are available 24/7 via Live Chat to assist you in Myanmar language right away.
Log in to rm89